it Listen & Act – improve the call center performance
Do you ever ask your consultants to improve the call center performance, or to quickly find a solution to a performance problem? And in the meanwhile do you ask for a long-lasting solution?
Assessment services
RisorseCallCenter can boast a great experience in Assessment Services management, especially for Team Leaders and Operators in the selection phase.
Through group dynamics, tests and simulations, we test competences and aptitudes of the applicants for the role.
The work that precedes the real assessment consists in defining with the Client, the different competences and their level in order to get an objective observation.
After the provision a ranking of the applicants is made and a brief overview is given to the Client.
Recruitment and head hunting
RCC has built, through years, a solid network and a large database. Today we can spot the best applicants for Call Center Managers positions, Site managers and other various roles for Call Center throughout Italy.
The selection process will be included in a wider context of business planning: it will represent a close link between corporate planning, organizational structure, Human Resources management and organization of the contact center.
Digital Call Center
An integrated communication considers today an evolved self care able to give personalized and integrated answers in the Customer Journey that the company wants to offer its Client.
Chatbot, self care, communication processes and push services complete the strategy we support on live channel (Chat, mail and all the training for this kind of written synchronous and asynchronous communication).
Through our Listen & Act we can support (with focused support phases) digital processes towards the customer and within the Company to encourage an organization that really focuses on the Client.
In this sense, also the blended and e-learning training can be a successful channel through our catalogue of digital contents.
Massimo Soriani Bellavista
CEO
Founding partner and A.D. of Creattività srl and Fattore Sette srl.
Graduated in Occupational Psychology, with a dissertation about Learning Organization.
Edward de Bono’s Master Trainer and Italian distributor of his methods.
Professor at University of Supsi in Lugano ( Switzerland).
Master in strategic Problem Solving in organizations with Palo Alto School
Practitioner Trainer in Neuro Linguistic Programming.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Marcella Campi
partner
Occupational and Organizations Psychology.
Areas of expertise: Effective Communication, Modern Rhetoric, Problem Solving, Leadership, Negotiation, selling, Resources Management, Training for trainers and Strategic Coaching.
Master in Strategic Problem Solving in Organizations and one in Strategic Short-term Therapy, cooperates with CTS of Arezzo since 2000.
In 2001 wrote “Call Center and Human Resources”, now at its third edition
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
The Team – Associates
We want to be travelling companions of our Clients and of the Team that works with us to reach the goals we have in our heart and in our head.
Which are our goals? They are a lot, because there are a lot of us, different and concrete dreamers. Here they are:
Well-being
Feeling good in our job, choosing and organizing our way to work, respecting our clients’ requests and our individual and professional passions.
Autonomy
Being able to nurture one’s passions, experiencing them by comparison and sharing.
Entrepreneurship
Building one’s dream, planning and having a support that means contacts, investing and comparison
Expertise
Being able to constantly learn through ourselves and the team , through growth opportunities which are the meetings with Clients, the understanding of their needs, the planning and the delivery of what we built.
Innovation
Experimenting and discovering, exploring and being open to criticism every time to make yourself better.
Accreditation
Being more and more accredited as a reference point in our field.
A familiar environment
A place where we can be ourselves , a little bit better every day thanks to the relationships with the team
Quality
Devoting care and attention to each project in order to ensure effectiveness and efficiency, so to keep getting appreciation as a company.
Partnership – Innovation
Going with our Clients on the road to success, through expertise, passion and innovation. These are our goals.
Our slogan: people, processes, performances
People
We improve the job quality and we allow to see the Call Center activities in a new light
Processes
We give news, inputs and we guide activities towards effectiveness
Performance
We give performance results
Our Clients tell
About EnergeticaMente
“A great opportunity for growth and personal knowledge with great suggestions to improve both personal and working quality of life”
“I don’t think you can define courses those offered by RCC group lead by Valentina Serri. I would rather consider them as experiences of mutual comparison, as parallel parenthesis to a business reality that contribute to enrich our day-to-day life. (…)
Entering the course expecting to receive a suggestion concerning a merely working reality and leaving relating what I learnt to every field of my daily life.
Don’t expect therefore didactic notions; don’t expect to remain sitting, quiet and all dressed up; don’t be shy to speak, take part to the debate. Feel almost at home, wear comfortable clothes, open your mind and feel free to express your curiosity, to deeply explore your weak and strong points”“An experience rich in practical and theoretical moments useful in our daily life and in our job”.
About VocalMente
“Congratulations for competence, expertise and niceness. You succeed to make effective a course that deals with important subjects through professionalism and freshness. Thank you!”.
About Team Leader Courses
“ Very useful course, based on concrete matters and on our daily life”
“It would be interesting to focus again in a while on the positive communication”
“Very useful for my job, and it would be useful as well to have a monthly session about the feedback management , which is very important to us, and to have further advice about this subject”
“ It is sized on what we really do and therefore in this case the specificity evaluations were perfect, and so were the suggestions”.
“ Speed, Simplicity and Trust: three easy words that represent the course…
Speed: in just one day theory, practice and report. Wow!!
Simplicity: few slides and simple notions with the goal to understand the difficulty in action giving everybody the possibility to match the new notions with the competences already achieved.
Trust: a new way to learn which excites you, engages you, and most of all conveys a lot of enthusiasm…”
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