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2002
15 December 2002
Risorse callcenter is at the event "Omat -Voicecom"- Rome
with Assocallcenter (call center in outsourcing association ).
Saturday 25th May 2002, during the Master in Human Resources Management
for call e contact center, Risorse callcenter is on videoconference
with Mike Trotter, Executive Director Center for Customer-Driven
Quality - Purdue University West Lafayette - Indiana.
The title of his speech was"Performance Metrics for Employes".
"Master in Information Communication Technology for call e
contact center managers "
July 2002
Ended the first edition of the Master made in partnership with Club-CMMC.
"Master in Gestione Risorse Umane nei call center"
June 2002
Ended the first edition of the Master made in partnership with Club-CMMC.
"Benchmarking"
Ended the survey about the Human Resources Management in Italian
call e contact centes.
July 2001
Release of the book "Call center e Risorse Umane. La gestione del
personale come elemento strategico dell'organizzazione" published
by Franco Angeli.
We are now at the 3rd edition.
Per further informations:
Email:
formazione@risorsecallcenter.com
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