Our Services

Coherent with our mission, we focus on our core competencies, that is: consulting, recruting, training, evaluation and development of the human resources for the call and contact centers, in-house and outsourcing.
A peculiarity of ours is to develop partnerships with all subjects rotating around the world of the call centers (See: Area Partners).

The staff heading to Risorse Call Center in the last two years has trained a few hundreds of people in the area of call centers.

In the contest of recruting the professionals belonging to our network of professionals, with different professional hats, have partecipated to the starts up of the call centers, by both small businesses and important groups.

Consulting on the Human Resources Management

The consulting supplied in the area of the human resources service, aims to contribute to the project and implement of the strategy of the "human resources" function, in the structures of one's own clients. Among the others, one of the consulting services offered, consists in the evaluation of the patrimony of human resources inside the organization and in the mapping of opportunities to improve the same, having as a target an optimization of the costs.

Recruiting

The area of recruiting is extended to all the resources that can operate in a call center, enacted both by a functional point of view (Marketing, Customer Care, IT, Human Resources, etc.), and a hierarchic one (Management, Direction, Front line, etc.). The process of recruiting foresees presiding the various phases, from the analysis of the requirements to the definition of the profiles, to the recruiting and screening, to the actual selection.

Training

A particular attention is put in the integration between the plan of training and the specific training session inside the organization. Strong of our competence on the training processes, the areas of intervention are focused in the branch of Human Resources and in particular about the quality of service.
Along with the inter-corporate training, Risorse Call Center deals also with the organization of course of specialization (Master) with the objective to supply instruments and competence contributing to the development of professionals working in the Call Centers.

Evaluation and Development

Sure of the importance of the integrated cycle of human resources, after making a careful recruiting and a good training, becomes fundamental the process of evaluation of the staff performances and of their potentialities of development. Risorse Call Center avails itself of the most innovative methodologies for the improvement of staff performances in view of the business development.