Mission

To supply a service to the companies working in the branch of the call and contact centers, with a particular focus on human resources. Such focus is articulated in the whole cycle of management of human resources, built and developed as a partnership, to be carried on both with the client and with the organizations thought to be excellent in their branch of reference, with the objective to create value for the final client.

Who we are

We are a group of professionals who has matured the most varied experiences in the branch of management of human resources, with a particular attention in the last period to the word of the call centers.
The importance to be given to human resources for the development of one's own call center, is shown by the remarkable incidence they have on the economical budget (70% of costs is in facts constituted by the integrated management of people: recruiting, training, evaluation, motivation, etc.).
This strategic focus of ours has recently resulted with the issue of our first book "Call Center e Risorse Umane. La gestione del personale come elemento strategico dell'organizzazione", published by Franco Angeli, its theme being in facts the integrated development of human resources.

Call Center
E Risorse Umane
La gestione del personale come elemento strategico dell'organizzazione

The book has been written on the basis of recruiting and training experiences developed in the last years by the authors together with everyday experience of managers and entrepreneurs working in Call Center environment of old & new economy companies.

Download a part of the Book in PDF format:

book.PDF 196KB